Service Terms and Conditions
The following terms and conditions shall apply to all Service bookings and its participants, and will form the basis of your contract with Stephen Milner Photography.
The scope of the Service will be defined by the agreed Quote. Any variations to the agreed Quote caused by your changes, or changes outside of Stephen Milner Photography's control, may incur additional costs.
Government Initiated Travel Restrictions and Controls
If your Service is cancelled or prohibited from running due to Government initiated travel restrictions and controls in the country of the Service location, a full refund (minus card transaction fees) will be provided. Otherwise, the standard terms below apply.
To participate in the Service you must have comprehensive travel insurance for tour cancellation, the Service activities and the destination. This cover should include repatriation costs, A&E or medical care, air ambulance and helicopter rescue. Insurance for any loss or damage to baggage and personal possessions, including all your camera equipment, is required by you.
If you are a New Zealand resident, ACC may provide accident insurance to you under the ACC Act. We recommend you buy travel insurance, but it is not essential, except to cover you for damage to your equipment.
A deposit may be required when you buy a Service to secure your space. Alternatively, payment in full will be required.
In the event of a cancellation initiated by you, we will do our utmost to make a refund to you. Any paid costs, less any costs Stephen has incurred that are associated with the Service and your cancellation, will be refundable.
If you pay a deposit, the balance is due three months before the start date of your Service. If your balance becomes overdue, we reserve the right to treat the booking as cancelled.
When you book a Service within three months of the start date, you must pay in full.
If your Service is cancelled by Stephen Milner Photography for whatever reason (except if you are overdue to pay your final balance), you will receive a refund payment in full, including your deposit. Our liability is limited to the amount of any money you have paid to us. If we cancel your workshop or tour, we will do our best to advise you at least six weeks before the departure date.
Bookings are non-transferable between participants or workshops.
If you wish to cancel your booking, please write to us at email@example.com. The email receipt date will determine if you will receive a refund.
We reserve the right to change the Service itinerary due to altered circumstances and conditions. We will make alternative arrangements as required, but you will not receive a refund for services not utilised as a result.
Our Services involve travel in remote mountainous regions where amenities and medical facilities are few and far between. The New Zealand safety standards will apply to our Services.
You accept that arrangements may go wrong, delays may occur, and there may be discomfort. We will make every effort to ensure your safety and well-being. When you book our Service, you accept the associated risks and hazards. On the first day of the workshop or tour, you will receive a specific safety briefing. If you choose to participate in one of the trip options (e.g. air safaris), the provider will give you a briefing.
Stephen Milner Photography cannot be held responsible for; the consequences of any delays, expenses incurred or alterations caused by illness, weather, war, terrorism, political events, civil strife, strikes, natural disaster, technical difficulties or any event beyond our control. The services and facilities included comply with local regulations. In addition, Insurance for any loss or damage to baggage and personal possessions, including all your camera equipment, is required for you.
Stephen Milner Photography will not accept responsibility for your accidents, injury, lack of fitness, carelessness, illness, negligence, costs or lack of punctuality attributable to the participant. If you have any disability or illness, you must inform us at the time of booking your trip to determine your suitability for the trip. Due to the adventurous nature of the Service, all participants must always agree to comply with the decisions taken by the local representative, local operator or tour guide. Personal items and baggage remain at all times the responsibility of the participant. In addition, you accept responsibility for any equipment loaned to you, and you agree to pay for any loss or damage caused to this equipment while in your care.
Stephen Milner Photography does not accept liability for death, bodily injury or illness unless this arises from the negligent act or omission of Stephen Milner Photography employees whilst acting in the course of their employment.
Stephen Milner Photography does not accept responsibility for any loss of valuables, including camera equipment, during the Service.
It is your responsibility to make international flight arrangements. Stephen Milner Photography cannot take responsibility for changes or alterations to any flights.
We are unable to accept bookings from persons under 18 years old.
If you should have a complaint about the Service, it must be made in writing and received by Stephen Milner Photography within fourteen days of the end of the Service.
In the unlikely event of any dispute concerning your Service, the Law of New Zealand shall apply. If the dispute cannot be resolved within six weeks of Stephen Milner Photography receiving your written notice, both Stephen Milner Photography and our participant shall attempt to settle the dispute by Mediation. A Mediator will be selected following the assistance of the Law of New Zealand. If the mediation is unsuccessful, the Disputes Tribunal In New Zealand shall have jurisdiction.
We will not ask for or keep information about customers unless agreed by both parties, other than is necessary to process orders, process refunds, and provide information about products and our events. We will not disseminate personal information about customers to any third party. We will comply with any customer's request to discard their telephone number, email address and their address by emailing firstname.lastname@example.org
For all refunds where the original payment was made through a Payment processor, they will be returned to you, minus any fees that the Payment Processor has kept from the original transaction.
Drones use will require you to pre-obtain a permit to fly them on DoC land.
When you pay for your Service, you agree to accept our Terms and Conditions. If you are making a booking on behalf of others, you are responsible for communicating the Terms and Conditions to the other participants.