Terms and Conditions
The following terms and conditions shall apply to all mentoring and consultation bookings, and will form the basis of your contract with Stephen Milner Photography.
Government Initiated Travel Restrictions and Controls
If your mentoring and consultation is cancelled or prohibited from running due to Government initiated travel restrictions and controls in the country of the tour or workshop location, a full refund (minus card transaction fees) will be provided. Otherwise, the standard terms below apply.
Standard Terms
Online mentoring and consultation will only operate with one person. If your mentoring and consultation is cancelled by Stephen Milner Photography for whatever reason (except if you are overdue to pay your final balance), you will receive a refund payment in full. Our liability is limited to the amount of any money you have paid to us. If we cancel your online mentoring and consultation, we will do our best to advise you at least two days before it starts.
Bookings are non-transferable between participants or workshops.
If you wish to cancel your booking, please write to us at stephen@stephen-milner.com. The email receipt date will determine if you will receive a refund.
We reserve the right to change the online mentoring and consultation due to altered circumstances and conditions. We will make alternative arrangements as required, but you will not receive a refund for services not utilised as a result.
The New Zealand safety standards will apply to our online mentoring and consultation.
Stephen Milner Photography cannot be held responsible for; the consequences of any delays, expenses incurred or alterations caused by illness, weather, war, terrorism, political events, civil strife, strikes, natural disaster, technical difficulties or any event beyond our control. The services and facilities included in your mentoring and consultation comply with local regulations.
Stephen Milner Photography will not accept responsibility for your accidents, injury, lack of fitness, carelessness, illness, negligence, costs or lack of punctuality attributable to the participant. If you have any disability or illness, you must inform us at the time of booking mentoring and consultation. Personal items remain at all times the responsibility of the participant.
Stephen Milner Photography does not accept liability for death, bodily injury or illness unless this arises from the negligent act or omission of Stephen Milner Photography employees whilst acting in the course of their employment.
Stephen Milner Photography does not accept responsibility for any loss associated with advice that is provided during the mentoring and consultation.
We are unable to accept bookings from persons under 18 years old.
If you should have a complaint about the mentoring and consultation, it must be made in writing and received by Stephen Milner Photography within fourteen days of the end of the mentoring and consultation.
In the unlikely event of any dispute concerning your mentoring and consultation, the Law of New Zealand shall apply. If the dispute cannot be resolved within six weeks of Stephen Milner Photography receiving your written notice, both Stephen Milner Photography and our participant shall attempt to settle the dispute by Mediation. A Mediator will be selected following the assistance of the Law of New Zealand. If the mediation is unsuccessful, the Disputes Tribunal In New Zealand shall have jurisdiction.
We will not ask for or keep information about customers unless agreed by both parties, other than is necessary to process orders, process refunds, and provide information about products and our events. We will not disseminate personal information about customers to any third party. We will comply with any customer's request to discard their telephone number, email address and their address by emailing stephen@stephen-milner.com
For all refunds where the original payment was made through a Payment processor, they will be returned to you, minus any fees that the Payment Processor has kept from the original transaction.
When you pay for your mentoring and consultation, you agree to accept our Terms and Conditions. If you are making a booking on behalf of others, you are responsible for communicating the Terms and Conditions to the other participants.
