FAQ
Straight answers about ordering, editions, shipping and care. Anything not covered here: email stephen@stephen-milner.com and you will hear back from Stephen, not a support desk.
How long does my order take?
Every piece is printed to order. Allow 5 to 7 business days for production. Typical delivery after that: Australia and New Zealand 3 to 8 business days, USA and Canada 2 to 9, UK and Europe 2 to 6, Asia 3 to 9, rest of the world 3 to 12.
Is shipping really free?
Yes. All artwork ships free worldwide, tracked. You receive tracking by email as soon as your piece leaves production.
What finishes are available?
Two: metallic canvas in a timber floating frame (six frame colours), or frameless acrylic glass with a high gloss finish. Both arrive ready to hang.
What does limited edition mean here?
Limited edition pieces are released in a fixed edition. When the edition sells through, it closes and the piece is retired from sale. Open Edition Classics carry no limit and stay available at an accessible price.
Do prints come with a certificate?
A certificate of authenticity is available with every limited edition print. Email stephen@stephen-milner.com with your order number and one will be arranged.
Are the prints hand signed?
No. The prints themselves are not hand signed; authenticity is covered by the certificate available with limited edition pieces.
Can I pay in instalments?
Yes. Afterpay is available at checkout, splitting your purchase into four payments.
Can I get a different size or format?
Yes. Additional sizes and mounting formats can be arranged on request, including very large formats. It is a collaborative process: we agree exactly what you need, then you receive a quotation from your nearest suitable printer, framer and installer. Email stephen@stephen-milner.com to start.
Do you take commissions?
Yes. Bespoke commissions are quoted individually. Email stephen@stephen-milner.com to arrange an online conversation about the scope.
What if my order arrives damaged?
If your order arrives damaged, defective or misprinted, contact us within 30 days with photos and your order number. It will be replaced at no extra cost or fully refunded. Made to order prints cannot be returned for change of mind, so please check sizes and details before ordering.
Where are the prints made?
Every artwork is photographed on location and hand edited in New Zealand. Printing happens at specialist fine art labs: the framed metallic canvas is produced at a dedicated lab in the United Kingdom, and acrylic panels are produced in the United Kingdom, Europe or North America, with each order routed to the lab closest to you.
See also Care & Handling, Hanging Instructions and The Editions.