Straight answers about ordering, editions, shipping and care. Anything not covered here: email stephen@stephen-milner.com and you will hear back from Stephen, not a support desk.
How long does my order take?
Every piece is made to order and hand finished at a specialist fine art lab, then quality checked before it ships. Allow 5 to 7 days of preparation time, then tracked delivery to your door. Estimated delivery by region:
| Europe | Within a few days |
| United Kingdom and nearby Europe | About one week |
| United States and Canada | About one to two weeks |
| Australia and New Zealand | About two to three weeks |
| Rest of the world | About two to three weeks |
These are estimates and can vary with destination and carrier. Your tracking will show the confirmed schedule.
Is shipping really free?
Yes. All artwork ships free worldwide, tracked, in art secure specialty packaging, and arrives ready to hang. You receive tracking by email as soon as your piece leaves production. Anything to do with customs or taxes is covered in the shipping policy.
What finishes are available?
Two archival finishes, both printed on genuine ILFORD black and white photographic paper by our specialist fine art labs and hand framed to order. Under Acrylic Glass face mounts the photograph behind gallery acrylic on an Alu-Dibond backing. On Alu-Dibond bonds it to a lightweight aluminium panel sealed against UV and moisture. Each finish is set into a hand crafted frame: the hardwood Basel floater, the slim aluminium Slimline case or the aluminium ArtBox. Both arrive ready to hang.
What does limited edition mean here?
Limited edition pieces are released in a fixed edition. When the edition sells through, it closes and the piece is retired from sale. Open Edition Classics carry no limit and stay available at an accessible price.
Do prints come with a certificate?
A certificate of authenticity is available with every limited edition print. Email stephen@stephen-milner.com with your order number and one will be arranged.
Are the prints hand signed?
No. The prints themselves are not hand signed; authenticity is covered by the certificate available with limited edition pieces.
Can I pay in instalments?
Yes. Afterpay is available at checkout, splitting your purchase into four payments.
Can I get a different size or format?
Yes. Additional sizes and mounting formats can be arranged on request, including large, oversized and very large formats. It is a collaborative process: we agree exactly what you need, then you receive a quotation from your nearest suitable printer, framer and installer. Email stephen@stephen-milner.com to start.
Do you take commissions?
Yes. Bespoke commissions are quoted individually. Email stephen@stephen-milner.com to arrange an online conversation about the scope.
What if my order arrives damaged?
If your order arrives damaged, defective or misprinted, contact us within 30 days with photos and your order number. It will be replaced at no extra cost or fully refunded. Made to order prints cannot be returned for change of mind, so please check sizes and details before ordering.
Where are the prints made?
Every artwork is photographed on location and hand edited in New Zealand. Printing and framing are then carried out at a specialist fine art lab: WhiteWall in Germany for Europe, the United Kingdom and North America, and PCL Imaging in Auckland for New Zealand and Australia, and your finished piece ships direct to your door.
See also Care & Handling, Hanging Instructions, The Editions and the Shipping Policy.